After an Accident, We Handle the Rest.

Many comprehensive car insurance policies include accident recovery as standard, but the level of cover varies. Some policies only cover recovery to the nearest safe location — not to a destination of your choice. Check your policy documents or call your insurer before assuming you're covered. If you need recovery before you can confirm cover, you can request through Snap and claim the cost back from your insurer afterwards — we provide receipts and documentation.

If the accident involves injury to any person, call 999 immediately — this is a legal requirement. You must also report it if the other driver didn't stop or didn't give their details, or if road signs, barriers, or property were damaged. For minor accidents where everyone is unharmed and details have been exchanged, you're not required to call police at the scene — but you must report it to your insurer within a reasonable time. Once the scene is safe and details are exchanged, you can request recovery.

Collect the other driver's name, address, phone number, vehicle registration, insurance company and policy number. Take photos of the damage to both vehicles, the scene, any road markings, and any visible injuries. If there are witnesses, take their contact details. This documentation is useful for your insurer and any potential insurance claim.

Yes. Operators cover motorways and major A-roads across the UK. On a motorway, move behind the barrier if it's safe to do so and stay there — away from the carriageway. Highways England may also have already contacted a motorway recovery operator via the CCTV network. If police are present, they manage the scene — operators work within any traffic management in place.

Yes. Operators are experienced with vehicles that have structural damage, deployed airbags, fluid leaks, locked wheels, or can't be loaded in the normal way. They carry flatbeds and specialist rigging for exactly these situations.

You choose — your preferred bodyshop, your insurer's approved repairer, a storage facility, your home, or anywhere else in the UK. There's no restricted list.

Yes. Operators carry absorbent materials and are trained to manage vehicles with coolant, oil, or fuel leaks safely during loading and transport.

A booking fee is paid upfront to confirm the job. The balance is paid directly to the operator on completion. If your insurance is paying, we provide receipts and documentation to support your claim.